Effective 27 August 2026
Privacy Policy
This policy explains how Candao processes information submitted through ghost.candao.io when you request a free lead sample, select a package or ask us to contact you.
Information we collect
We collect the information you submit, including your industry or niche, target market, email address, optional Telegram username, company or website, selected package and consent record. We also process limited technical information such as IP address, browser information, request identifiers and timestamps to secure the service and prevent abuse.
How we use information
- To review, fulfil and communicate about your lead request.
- To define targeting criteria, qualify prospects and deliver requested leads.
- To prevent duplicate submissions, fraud and misuse.
- To maintain service records and meet legal obligations.
- To improve our matching, outreach and customer experience.
Legal basis
We process submitted information to take steps requested by you before entering an agreement, to perform an agreement, based on your consent where required, and for legitimate interests such as service security and operational improvement.
Sharing and processors
We may use infrastructure, communications, analytics and professional-service providers acting under appropriate safeguards. We do not sell your submitted personal information. Information may be disclosed where legally required or necessary to protect rights and service security.
Retention and security
We retain request records only as long as reasonably necessary for fulfilment, follow-up, compliance, dispute handling and security. We use access controls, encrypted transport and operational safeguards, but no internet service can guarantee absolute security.
Your choices and rights
Depending on your location, you may request access, correction, deletion, restriction, portability or objection, and may withdraw consent without affecting earlier lawful processing. Submit a privacy request through the same email channel used for your Candao relationship or through candao.io support.
International processing
Service providers may process information in other countries. Where required, we apply appropriate contractual or legal safeguards.
Changes
We may update this policy as the service develops. The effective date above identifies the current version.